Refund policy
At MeowBud™ we love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!
Return Policy
MeowBud™ will refund items that are purchased off our website within 30 days of the purchase under the following conditions:
- Item is damaged
- Item was never received (if shipping protection was purchased)
Item(s) cannot be returned or exchanged after 30 days of purchase.
For refunds please contact hello@meowbud.com and provide us with your order number and reason for refund. We will handle your request based on the rules stated in this page.
Refunds
If you are approved, then your refund will be processed within 3-5 business days to your original method of payment.
Late or Missing Refunds (if applicable)
There is often some processing time between financial institutions before a refund is posted (between 2-5 days is normal). If you still have not received your refund after this time-frame, please send us an email at hello@meowbud.com and allow us the opportunity to investigate the matter further.
Damaged Items
If you receive a damaged or defective item, please submit a request to our email team hello@meowbud.com
If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at hello@meowbud.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.